Refund total money
If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund.
If you hasn’t received your item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “Item not received” request.
If a buyer opens a request, we’ll send a message with all of the details to your registered email address – it’ll also be available in your Messages – opens in new window or tab.
Once a request is opened, we’ve got 3 business days to resolve the issue. After that time, either you will have your full refund.