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Refund total money

If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund.

If you hasn’t received your item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “Item not received” request.

If a buyer opens a request, we’ll send a message with all of the details to your registered email address – it’ll also be available in your Messages – opens in new window or tab.

Once a request is opened, we’ve got 3 business days to resolve the issue. After that time, either you will have your full refund.